The engineering and construction machinery sector rely on efficient and fast repair and maintenance services. The time that machines or white goods stand idle must be kept to a minimum.
To facilitate quick repairs by engineers, our solutions allow meeting short reaction cycles through late pick-up times and delivery before the next working day starts – mainly before 7 a.m. This provides you and your customers with higher flexibility and lowers stock volumes in the supply chain. With our tailored solutions, we increase the efficiency of the highly qualified service engineers who do the maintenance and repair on-site:
Car boot delivery
Urgently needed spare parts are delivered in the car boot of the vehicle of the technician – before 6, 7 or 8 a.m. This saves a pick-up at a service center or a warehouse. This eliminates time-consuming material lead times and the machine or the white goods will be available again quickly.
Alternative delivery addresses
We also offer to deliver urgently needed spare parts to alternative addresses or deposit the shipment at a Pick Up Point. This can be an alternative to a car boot delivery. Both options can also be combined, allowing the available engineer to pick up parts for repairs in a specific area. This way, we give you the highest flexibility in the dispatch of your after-sales organisation.
Returns
Re-usable returns, warranty parts or just incorrectly ordered parts – all of them need to get back to you as quickly as possible. With our tailored solutions we ensure that returns get back to you fast and traceable.